FAQ

1. How to reset your portal password
2. How to make a maintenance request
3. How to make an online payment
4. How to make a reoccurring online payment
5. How to make electronic cash payments at your local 7-Eleven
6. How to make a payment by Money Order (by mail)
7. How to make a payment by Money Order (in-person during business hours)
8. How to make a payment by Money Order (in-person during non-business hours)
9. How to renew/extend your lease
10. How to terminate your lease
11. Who to contact for emergency maintenance
12. What to do if you get locked out of your unit
13. What to do if your refrigerator stops working
14. What to do if a window is broken
15. What to do if you have a clogged drain, sink, or toilet

How to reset your portal password
- Visit tenant portal login page.
- Click “forgot your password” link to create a new password.
- You’ll be prompt to enter your email (use the email from when you initially submitted your application).
- Check your email for password reset instructions.
- If you do not receive an email for password reset, contact the office to request an activation email link by emailing Andrea Glakeler at Andrea.HomeTreasureFinders@gmail.com.

How to make a maintenance request
- Log-in to your tenant portal.
- Locate maintenance tab on the left hand side of the screen.
- Click on the maintenance tab.
- Click on the “request maintenance” button.
- Briefly describe maintenance request and upload any photos pertaining to the request.
- Make sure you select if we have permission to enter your unit if you’re not on site.
- Click the “submit request” button.

How to make an online payment
- Log-in to your tenant portal.
- Select the “Pay Now” button located under payments tab.
- Select “eCheck or Credit/Debit Card” (eCheck is FREE!)
- Follow prompts to finalize payment.

How to make a reoccurring online payment
- Log-in to your tenant portal.
- Select the “Set up Auto Pay” button located under payments tab.
- Select “eCheck or Credit/Debit Card” (eCheck is FREE!)
- Follow prompts to finalize payment.
- Remember, you will need to log back in to your tenant portal to discontinue payments when you vacate.

How to make electronic cash payments at your local 7-Eleven
- Take your reusable pay slip (provided by management) to your local 7-Eleven
- Hand the pay-slip to the cashier.
- Tell the cashier how much you would like to pay.
- Pay the cashier and request a receipt. Please note, there may be a small processing fee.

How to make a payment by Money Order (by mail)
- Make sure your name and your unit number is clearly written on the money order
- Mail it to: 4045 Pecos St. Suite# 110, Denver CO 80211
- Remember to mail it by no later than the last business day of the prior month otherwise you may incur late charges.

How to make a payment by Money Order (in-person during business hours)
- Make sure your name and your unit number is clearly written on the money order
- Go to 4045 Pecos St. Denver, CO 80211
- Enter through the front door, we are the first suite on the right
- Drop off your rent and request a receipt

How to make a payment by Money Order (in-person during non-business hours)
- Make sure your name and your unit number is clearly written on the money order
- Go to 4045 Pecos St. Denver, CO 80211
- Find the secure mailbox at the back of the building and place your rent inside
- Email Andrea.HomeTreasureFinders@gmail.com the following business day to request a receipt

How to renew/extend your lease
- Email us at Andrea.HomeTreasureFinders@gmail.com no-less than 30 days prior to the end of your lease and let us know how much longer you would like to stay.

How to terminate your lease
- Email us Andrea.HomeTreasureFinders@gmail.com no-less than 30 days prior to the end of your lease and let us know that you will not be extending and when your last day will be.

Who to contact for emergency maintenance
- If there is a maintenance emergency after normal business hours, please call (303) 668-1897
- Remember, this is not for normal maintenance requests. All normal requests should be made through your tenant portal.

What to do if you get locked out of your unit
- If you are locked out and can’t get in to your unit, please call a local locksmith.

What to do if your refrigerator stops working
- If your refrigerator is not cooling or keeping items frozen, first try removing any excess items and lowering the cool setting to 5. The cooling condenser unit may be frozen and sometimes this allows for the condenser to thaw. Wait 12 hours to see if the issue has been resolved.
- If the above doesn’t work, remove all perishable items and place them in a cooler with ice.
- Then, log-in to your tenant portal and place a maintenance request.

What to do if a window is broken
- If a window in your unit is broken, please call the police and make a police report.
- Then, log-in to your tenant portal and make a maintenance request.

What to do if you have a clogged drain, sink, or toilet
- First try using a plunger to force the blockage through the pipes.
- If you are unable to get the clog to pass, please call a local rotor-rooter company and scheduled a time for them to snake the line.
- Email Andrea.HomeTreasureFinders@gmail.com to let us know the status of the sewer-line back up.