If there is a maintenance emergency after normal business hours, please call (303) 668-1897
Remember, this is not for normal maintenance requests. All normal requests should be made through your tenant portal.
What to do if you get locked out of your unit
If you are locked out and can’t get in to your unit, please call a local locksmith.
What to do if your refrigerator stops working
If your refrigerator is not cooling or keeping items frozen, first try removing any excess items and lowering the cool setting to 5. The cooling condenser unit may be frozen and sometimes this allows for the condenser to thaw. Wait 12 hours to see if the issue has been resolved.
If the above doesn’t work, remove all perishable items and place them in a cooler with ice.
Then, log-in to your tenant portal and place a maintenance request.
What to do if a window is broken
If a window in your unit is broken, please call the police and make a police report.
Then, log-in to your tenant portal and make a maintenance request.
What to do if you have a clogged drain, sink, or toilet
First try using a plunger to force the blockage through the pipes.
If you are unable to get the clog to pass, please call a local rotor-rooter company and scheduled a time for them to snake the line.